FAQ's

We ship worldwide and offer multiple shipping options at checkout based on your location and preferred delivery speed.

For international orders, we provide the required customs documentation. However, once your order has shipped, you may need to contact your local customs authority or courier office to complete clearance or arrange delivery.

Shipping times vary depending on your location, selected carrier, and shipping service. Estimated delivery dates for expedited options are usually displayed at checkout.

Within the United States, standard shipments generally arrive within 1–5 business days.

International orders are generally delivered within two weeks, although delivery times may vary depending on the destination, customs clearance, and actual transit progress.

Once your order has shipped, we will provide a tracking number so you can follow its delivery status and estimated arrival date.

Within 30 days of receiving your order, you may return or exchange unopened products or opened items that remain in new, unused condition, with all original packaging and accessories included.

Eligible returns will be refunded for the product’s purchase price. Original shipping fees are non-refundable.

RAUBAY products include a one-year limited warranty from the date of purchase. During the warranty period, we provide free after-sales support for manufacturing defects and product issues that occur under normal and proper use.

After the one-year warranty period, support will remain available, but additional charges will apply for replacement parts and shipping.

For assistance, please email service@raubay.net with your order number, product model, and a description of the issue. Our professional support team will respond as soon as possible.

You may request to cancel your order by contacting us before it has been shipped.

If your cancellation request is received after the order has already shipped, the cancellation will be treated as a return and will be subject to all applicable return shipping costs, fees, and procedures outlined in our Return Policy.

Customers are responsible for any costs or delays resulting from late, incomplete, or incorrectly submitted cancellation requests.

If you experience any issue with your order—including delivery problems, damaged items, missing or incorrect products, or product quality concerns—or if you need to add order notes or request changes, please email us at service@raubay.net as soon as possible.

Please include your order number, a clear description of your request or issue, and relevant photos or videos if applicable. Our professional support team will review your case and assist you as soon as possible. Please note that order changes cannot be guaranteed once processing or shipping has begun.

We welcome reseller partnerships and business opportunities from around the world.

Please contact our business development team at pan@raubay.net and include a brief introduction to your business, target market, and partnership interests.

Our team will review your inquiry and get back to you as soon as possible.

Yes! You can explore our previous trade show appearances and event highlights in our Blog. We will continue attending industry exhibitions and will share updates about upcoming shows and events on our website.